Showing posts with label Ruby Gan. Show all posts
Showing posts with label Ruby Gan. Show all posts

July 13, 2011

For the ladies who work (*Expanded version)

(You can walk or run all day in these pretty kitten heels, yes even at work. PHOTOS COURTESY OF SCHU)

LET me begin this piece by saying that I have totally nothing against Havaianas. In fact, I own a few pairs of the reputable rubber flip-flops in different colors and styles as well, and I love the brand. But por jos por santo, do we have to wear it everywhere and in all occasions?

It just pains me to see women going to work—in a five-star hotel, or the bank, for instance—with their feet shod in Havaianas. The brand has attained such a high level of stature among brand-conscious Pinoys that we think it is sushal for us to wear these even to our places of employment! Sure, the girls will eventually change into their uniforms and their heels before they go to their posts, but I really find the practice much too much laidback. The moment they step into their work premises, they have no excuse to be wearing these rubber flip flops, kesehoda pang Havainas yan, or Dupé, Crocs, or Fit Flops.

(Another pet peeve is women clad in jogging outfits wearing them everywhere but the gym! I mean, sure, they’re comfy and easy to move around in, but gads, there are better clothes out there that are probably more apropos for your shape, height, weight and the occasion!)

You can’t blame me for having this much contempt for people who don’t dress appropriately. I was born in the era when the only “proper attire” written on invitations was divided into three categories: casual, semi-formal and formal. (Nowadays I see that seemingly ubiquitous sub-category “casual chic” on invites, which makes me go “hmmm, should I or should I not wear my clean white Havaianas to this?” LOL.)

Seriously, folks, I guess you can call me “old school,” so I need clarity and difference in my attire—and especially my footwear. So if I’m going to work, like a press event or an interview, I usually have my heels or wedges on. If I’m going to the mall, I’ll be in my Adidas casual sneakers. If I’m going to the beach, then I’ll wear my Havaianas. Also if I’m at home, I’m usually in my Havaianas. After all, it is just a rubber slipper. I don’t care whether it’s a high-end or low-end brand like Spartan—it is still a tsinelas. Or as my funny bruja friend Georgia dubs it: pamatay ng ipis. Pag me ipis jan sa tabi, aapakan nyo pa rin ng tsinelas nyong Havaianas.


(Ballet flats and slingbacks for the women who need comfy footwear on their way to the office, before switching to their heels at work. These are also perfect for traveling. Very easy to remove before the security check.)

Work to me is a time to be serious and formal in manner of dress and thinking. You put your game face on and smile for your boss and clients, and the focus should be on the tasks at hand. That attitude should be projected in the manner of dressing, as well. Like it or not, whether you are in your office or outside its premises, you still bring the name of your company around. You are its representative everywhere you go.

This appeal also goes to all the women out there in the government offices shuffling about from table to table in their padded slippers! C’mon, ladies, your office, which represents the highest post in the land, your President, is not the place to wear your tsinelas. These belong at home.

Yes, I get the fact that we can’t torture our feet by being in heels all day. But just take the time to shop. If you really need comfy footwear, there are awesome sandals and cute and colorful flats out there in the market—and you’d be amazed at the diversity of choices! Also, think about wearing kitten heels! These are not too low or too high, that you can run around in them all day long. Promise.

Ruby Gan, who co-owns Schu and MYTH, and is my lovely fashion guru (when I need to dress up for some once-in-a-lifetime noteworthy event, I ask her input on what to wear), once told me she too gets peeved when she sees her employees go to work in their flip-flops and, get this, their pekpek shorts! The term is such because the shorts leave very little to the imagination. I shudder as she tells me this. Is it another Sunday at the mall? Or a walk along the beach?

So I asked her input on the kind of footwear a woman should wear to and from work (or again, for you ladies in the government offices, in lieu of your tsinelas).

“In my opinion,” Rubt says, “closed flats are better for work, then switch to heels—these will go well with work clothes.”

She does point out that with “work clothes” becoming more casual these days, “it’s okay to wear sandals—but never wear thong sandals with stockings! That looks awful! Footless stockings may be acceptable for open-toe sandals but I still would advice against this, because your feet will slide forward and stockings are prone to tearing. However, I know there are special kinds of stockings now that are specifically for open toes, where your toes are exposed.”

For women who wear more formal office attire, such as bank uniforms, Ruby suggests “ballet flats or slingbacks with closed front (on your way to the office).” The understanding is, once the ladies are in their offices, they switch to their heels.

There you have it—some sage advice from the ever fashyon Ruby. Heed her or she’s going to bop you on the head, girls. And I mean it! The sexy lady is a powerful lifter as well, hala!

(A fabulously smart and chic sandal for that ride on the MRT before work. And hold the stockings please!)

Seriously gals, this is not just about fashion. It has to do with respecting oneself—and the people you work for and with.

Dressing up appropriately for all situations and for the occasion shows you care about yourself, and how you project yourself to the world. It also shows how much regard you have for your place of employment, and, in the case of special occasions, the people who invited you.

I once read this account of a well-known celebrity writer who was denied entrance to a chi-chi members-only club dining area because she was wearing sneakers. Sure, these were high-end branded fashionable sneakers that probably cost more than the monthly salaries of all the waitstaff put together, including their F&B manager, but see? not apt for the occasion and the premises.

Btw, I am also appalled when I see men and women in their rubber flip flops at the airport when they are on the plane going abroad. Again, whatever happened to dressing up properly for flights? I'd understand if they were going to Boracay or Bali, but heavens, if you're going to a modern city like Hong Kong or Beijing for instance, flip flops I think are unacceptable footwear for planes. Wearing these may make it easier for passengers to unshod their feet during security checks, but really, I find these disgusting and so inappropriate. So I don't blame Immigration officials in the destinations these flip-flopped passengers are arriving at to look at them with suspicion. Passengers need to dress respectably to be respected.

Being in a tropical country where the lifestyle is so laidback sometimes makes us feel lazy and too casual in our manner of dressing. But we need to put more thought in our clothes and our footwear, and be more presentable, especially when we’re outside our homes. There has to be a line drawn between a casual look, a work or special-events look, or yes, for that flight abroad.

And just because everyone wears their Havaianas to everywhere, doesn’t mean you have to do the same. Be different, be fashionable, and dress correctly. As the novelist Mark Twain once said, “Clothes make the man.”

(My column, Something Like Life, is published every Friday in the Life section of the BusinessMirror. This piece was originally published on July 1, 2011.)

March 10, 2009

The customer is no longer right

Apparently, here in the Philippines, that is the norm. I mean how many times have you felt frustrated by how stores, restaurants or companies ride roughshod over customer complaints these days? (Maybe it's partly our fault. Many Filipinos know very little about their rights as consumers and think it is just a waste of time, and a nuisance to file complaints and follow them up.)

(Jaime Augusto Zobel de Ayala is now Globe's chief complaint dispatcher. Tsk, tsk.)

We're happy for Gerry Kaimo that he got his iPhone/Globe billing problem solved (see previous blog post). But he had to email Globe chairman Jaime Augusto Zobel de Ayala (Jaza) just to get a satisfactory response because none of the telco's customer service people nor their bosses were willing to make the right decision about his problem! Doesn't Jaza have better things to do than attend to customer complaints? Why can't Globe just revamp its customer relations department to make the staff more people-oriented?

This inability to empathize with clients and customers' woes appears to be a growing trend among companies here. In a bid to make humongous profits, companies will sacrifice customer service. Many of them have grown insensitive to their customers' needs and issues. Most of the time, we are directed to a call center where agents will give you robotic answers as per the script given to them by the company they answer to.

If you remember, last month, my friend, businesswoman Ruby Gan, complained of the lousy treatment she received from Sony Ericsson after she bought a used/second-hand Xperia from one of its major dealers, Memo Xpress. By the time SE officials realized they could probably explain their case better to Ruby by just meeting w/ her personally, it took three weeks of back and forth unproductive emails, and my shoutout to another SE publicist. (Apparently SE's main PR gal Jingjing Romero couldn't even be bothered to use her free SE phone to call Ruby and get to the bottom of the issue. Last I heard, Ruby ditched the Xperia and is tossing it back to the company as soon as she gets her money back.)

(Beware of roaches!)

Another case of poor customer relations is Zest Airways. Remember Marge Polintan and her roach problem in Zest Air? She wrote emails to the airline customer service dept., its management, resort owners in Boracay who have tieups w/ the airline, and heads of government agencies. When a top dog in the airline finally decided to meet her and her group of disgruntled customers, three months had already passed! (This is funny considering I forwarded Marge's emailed complaint to one of the airline's VPs as soon as I read it. Tsk, tsk.)

According to Marge in her email to me last Feb. 28, the issue has been settled to her satisfaction. I'm glad. Her email below:

Dear Ms. Arnaldo:

If you recall, our experience with Zest Air was posted in your blog sometime ago. There was a relentless barrage of emails and letters I sent to them, the Boracay Chamber of Commerce and other agencies concerned.

Finally after three months, Ms. Jo Trinidad Customer Care of Zest Air finally contacted me and had lunch together with some of my co-passengers. She could not believe the stories we told her. Apparently, they have only one person handling all these complaints and the poor girl is simply overwhelmed.

I also had the chance to meet their CEO, Mr Salvador Ramirez. Zest Air is inviting the 15 passengers concerned to fly Zest Air again to any of their local destination and promised first class service. (Me: The airline CEO is actually Amb. Fred Yao of Zest-O. Ramirez is SVP for Commercial Affairs, and former president/CEO of TAIR Airways w/c was supposed to start flying from Clark to the Middle East in 2007. I don't think TAIR every lifted off.)

Thank you for all your help.

MARGE S. POLINTAN

One girl just handling customer complaints? That's what I call efficient!

I wish companies invest more in their customer service departments. These departments are the front-liners of their business and are also responsible for maintaining the company's image in public. No matter how much money a company pours into PR and advertising, its image will still suffer when clients are dissatisfied with how they are treated. Lousy customer service=lousy company.

Look, all that customers really need is an understanding person in the company, who can give us simple, direct, and reasonable answers to our plaints, as soon as possible. We just need a helping hand, that's all.