Showing posts with label Zest Airways. Show all posts
Showing posts with label Zest Airways. Show all posts

December 11, 2009

On his own time daw

IT'S CHAKA-TIME!

1. Da who is this Cabinet Secretary running for an elective post in May 2010, who is rarely in his government agency these days? He claims that he is doing his campaigning on "my own time", and says the agency is not spending its funds for his visits to his home province. Hay naku, sino naman ang niloloko mo ateh? In fact, it's Friday today, still a working day, and he is already there in the province, accompanied by another govt official handling a major agency.

(Libre ba yang barong mo hijo? Of course the Cabinet Secretary in question is not this gwapo.)

Oh, and we are no longer surprised why he looks well-dressed all the time. Apparently his barongs are supplied free of charge by another govt agency. Employees of that agency mutter that they hardly have a decent budget to run their projects, and here they go having to finance the Cabinet Secretary's clothing needs. Yes, fellow taxpayers...we're paying for this guys' threads. As if he can't afford to buy his own clothes. Kakahiya! Tsk, tsk, tsk.

Clue: the Cabinet Secretary's home province is synonymous to kisses.

2. DA who is the head of this newly-formed regulatory agency who is said to have hired as many as 100 consultants, some of whom are even husbands and wives? Businessmen who have to deal w/ this agency complain that there's even more corruption there than in the previous agency it had superseded.

Its inspectors, for instance, who are tasked to oversee the safety of the equipment falling under the agency's purview don't even have the skills to check said equipment's standards. So those new businessmen who want to have their equipment checked and are not aware of this, can just pay off the inpspectors to give them a passing mark. And bec. licenses and safety permits are given annually, can you just imagine the humongous amounts of money coursing through that agency under the table?!?!

Clue: The head of the agency is said to be the alaga of an ageing senator, and also of a military persuasion.

3. As early as 2005, the presidentita and the head of her transportation agency was already told of the need for Caticlan's runway to be extended by at least 200 meters more. The presidentita said, however, Boracay was already "overcrowded" and overrun by resorts. What she failed to realize however, is that Boracay is the only island saving the tourism industry of the country as even during times of economic downturns, Pinoys who can no longer afford to go on vacations abroad just go to Boracay.

Because of the shortness of the runway, however, two planes of Zest Airways were involved in crashes in January and in June this year, leading to temporary closure of the airport. (Of course, it's also due to the fact that Zest Air's Chinese-made MA60 planes aren't exactly made for short takeoffs and landings.) This led to the govt deciding to only allow Seair and lately, PAL Express to use the Caticlan runway. All other airlines have to land and takeoff in Kalibo. Consequently, most resorts and restaurants on the island have complained of a 20% drop in business, as tourists don't want to pay a premium for the convenience of landing in Caticlan, just 15 mins away from the island resort, compared to Kalibo, which is an hour and a half away.

Although the airport has been privatized and supposed to be developed by a group led by George Yang of McDonalds Phils. (Golden Arches), on our recent visit to Boracay, we didn't see any construction activity ongoing at the terminal nor the runway at all. With the recession still ongoing, and tourists not wanting to shell out more money to pay to land in Caticlan, we doubt that it would be a Merry Christmas for Boracaynons this year.

More chakahans next week!

July 16, 2009

Caticlan monopoly may ease Seair’s revenue losses

So despite the drop in passenger traffic in the first five months of the year, Zapanta said its revenues only dipped by 18 percent. “At the onset of 2009, while the other airlines continued to bleed, Seair has stopped the bleeding. We are happy to even have just a slim margin for the whole, but with the new development in Caticlan, we will have to revisit the plans for the rest of the year.” (Click Caticlan monopoly for the rest.)

(Blogger's note: In the statement, "Lean, mean and small is our aim through the current business climate we are experiencing, and awaiting opportunities as they come to assess how we move," the quote was attributed by our editor to Seair president Avelino Zapanta, but actually it was said by Seair co-founder and director Nikos Gitsis. Apologies to both gentlemen.)

(Boracay-bound passengers board a Seair DO-328 for a flight to Caticlan.)

The Korean invasion

OKAY, okay, due to insistent public demand (in other words, pangungulit of readers), here are more juicy tidbits for your consumption:

1. Contrary to what the Asian Hospital wants the public to think, our sources say details of the presidentita's recent surgeries most probably didn't come from any of the hospital's doctors nor staff. In fact, as one source admitted to us, the presidentita has already undergone "several procedures" in the past at the very same hospital and none of the details have ever been found out by the media. Until now. The reason Asian Hospital called the NBI to investigate its medical staff is because management was shaken at the accuracy of the details that were recently published such as the mammoplasty repair, removal of cyst in the groin area, and the laser removal of unwanted hair in the presidentita's private parts. Given the hospital's past discretion, some in the hospital feel that the leak didn't come from them but from where else? Malacañang. But obviously someone has to be a fall guy so...

(Photo of Asian Hospital from Medtourlink)

2. Our sources also say that despite the controversy over the presidentita's surgeries, Asian Hospital is in fact, fully booked! I've toured the facility before for a story I was assigned to do, and have even consulted in its ER and some of its doctors and I can say that I've always liked its facilities and services. But I dunno lang ha, if I were among the 5 patients who were removed from the VIP floor just to accommodate the presidentita during her recent stay, I wouldn't be going back there. Aba! And just the thought about the hospital comping the surgery and stay of the presidentita, teka muna, isn't there a law against the head of state receiving "gifts" more than a certain amount?

3. So da who's office in Malacañang is now being suspected of leaking the boob job story of the presidentita to the media? No doubt the act was deliberate and well-orchestrated, as the story came out on the same day in one major daily and a well-known columnist of another respected broadsheet. Now, said office has 24/7 access to all the presidentita's moves and was obviously the one in charge of the country for those many hours that the Great Leader was out like a lightbulb while her boobs were being fixed. Most mammoplasties are done under general anesthesia and that means the Philippines basically had no functioning head of state for three hours.

Why would any officers in that snake pit called Malacañang leak the story? As Pia Hontiveros says in her show, "Nothing personal. It's strictly politics." The 2010 elections are approaching and Malacañang staff are not immune from politicking and positioning themselves for whoever will be the next occupant of the palace by the smelly river. No doubt, a witch hunt is currently ongoing on who in that very office spewed the details of the presidentita's hospitalization to the press.

(One of the best wet markets in the Metro Manila, Farmers Market in Cubao, Quezon City. Photo from Panoramio)

4. From one smelly locale in Manila, to another in Cubao, this time. If you think the Koreans have not only invaded our TV screens, well look again, they are in your neigborhood markets as well. Our source who went on her usual palengke-run at the Farmers Market said she noticed a stall filled w/ all sorts of Korean veggies and other ingredients, and manned by a Korean palengkero. Nothing wrong with that really except that according to her suki, managers of Farmers have apparently been giving choice spots to these Korean traders eager to sell their produce to not only fellow Koreans who have decided to reside here, but to Pinoys as well. Unfortunately our source didn't ask the Korean guy running the stall how much he's selling his produce. We'll try to get a photo of these Korean stalls soon.

5. More on the Zest Airways' accidents involving its Chinese-made MA-60 planes: According to our sources, the pilot involved in the first accident in January where the plane undershot the Caticlan runway had been unceremoniously "sacked" faster than you can say...Zest-O! The pilot in the second accident, this time last June 25 where the plane overshot the runway is very pissed off at the carrier's management right now. "He feels na pinabayaan sya ng management," and allowed to take the rap for this accident by his lonesome. In truth, however, our sources say Zest Air's pilots have long been telling management that the brakes on the MA-60 planes are faulty, "mahina ang kapit" is how these have been described.

Also, according to the MA-60's own web site maintained by the Xi'an Aircraft Industry Group or XAC, this turbo-prop, whose airworthiness has not been given the seal of approval by the US Federal Aviation Authority, needs a landing distance of 3,477 feet, and a takeoff distance of 3,600 ft. How long is the Caticlan runway? The airport's runway 06 has a landing distance of 2,952 ft. and a takeoff distance of 3,117 ft. Its runway 24 has a landing distance of 2,900 ft. and takeoff distance of 3,117 ft. So don't blame Zest Air's pilots, but the plane's configuration itself. Or actually Zest Air management for refusing to listen to its pilots. Why the government aviation authorities have yet to ground Zest Air, or penalized its management? Follow the stink and it will likely take you the residence by the river.

July 10, 2009

Cebu Pac cancels Caticlan route*

(Kiteboarding in Boracay during the habagat season)

THE Department of Tourism sees tourist arrivals in Boracay to remain strong despite the pullout of major carriers from the Caticlan airport.

This developed as Cebu Pacific (CEB), the aviation concern of the Gokongwei-led JG Summit Holdings Inc., has confirmed that it too had withdrawn from its Caticlan route as of Thursday morning.

This is a result of a new order by the recently-formed Civil Aviation Authority of the Philippines, implementing a long-ignored rule on “one runway-take off, one runway-landing” procedure in the main runway of said provincial airport, effectively shortening the runway maneuverability of most carriers.

In a press statement released at 1:15 p.m. Thursday, CEB president Lance Gokongwei said: “CAAP has designated Caticlan, for the time being, as a one-way airport for all carriers: takeoff should be towards the sea and landing in the opposite direction. A technical re-definition also in effect shortens the runway, despite its actual length.

“We have therefore decided to divert all Caticlan flights to Kalibo instead and from there bus all our Boracay-bound passengers [to Caticlan] at no extra cost,” he added.

While CEB spokesman RG Orense told this reporter Wednesday night that the carrier’s first two flights on Thursday would land in Caticlan as scheduled, apparently these two were also diverted to Kalibo. “[Both flights] landed in Kalibo. The instructions [to the pilots] were given early [yesterday morning],” Orense said.

The carrier said more than 60,000 booked passengers will be affected by the cancellation of its Caticlan route.

(Cebu Pacific President and CEO Lance Gokongwei)

Caticlan is the gateway to the resort island of Boracay, considered a “bread-and-butter” route in terms of domestic destinations by most major carriers.

Yesterday, Philippine Airlines also pulled its Caticlan flights and transferred them to Kalibo. In the meantime, PAL said it will shoulder the land-transfer expense of passengers who had booked Caticlan flights. But Francisco Yngente, vice president for airport services said the cost of the transfer, however, will already be tucked into the cost of the PAL ticket in future bookings.

Passengers interviewed by this reporter who originally booked their flights to Caticlan and flew Thursday morning said PAL customer service called them Wednesday afternoon, informing them of the switch in the landing destination.

Nikka A. Policarpio, a marketing consultant, who rode PR 037 which left Manila at 6:10 a.m. Thursday, said “our transfer was organized. We were provided a Starex van to ferry us to Caticlan from Kalibo. And the trip was alright, short, about an hour-and-a-half only.”

As a result of the CAAP order, only Southeast Asian Airlines, because of the smaller size of its planes, will be able to fly into Caticlan.

The Caticlan airport’s new runway configuration was announced Wednesday in a meeting between CAAP and the three major carriers – PAL, CEB, and Seair.

Sources said Zest Airways, whose plane overshot the Caticlan runway on June 25 and caused the CAAP to review the airport procedures, did not attend the meeting which adjourned at 4 p.m. Since its June 25 accident, the second since January when its plane undershot the runway, Zest Air already closed its Caticlan route.

Meanwhile, Edwin Trompeta, regional director of the DOT region 6 (Western Visayas) expressed confidence that the pullout of the carriers from Caticlan will not affect tourist arrivals in Boracay. “There is no major impact because the number of flights to Kalibo of these airlines are the same number of flights before the CAAP measures were imposed.”

But he admitted that some passengers may be “inconvenienced” because the land trip from Kalibo to Caticlan take an hour and half, before the 15-minute pump boat ride from the Caticlan jetty port to Boracay. “Plus it could add up to the cost of the airfare and their tour package because of the transfers,” he said.

Trompeta said ultimately, the diversion of the flights to Kalibo by these major carriers, “will be good for our visitors because we’re concerned for their safety. These carriers are now using bigger aircraft and considering the length of the runway and it now being habagat (southwest monsoon) season where winds from the southwest are coming in, we’re a little bit concerned with the safety of the passengers.”

The tourism official intimated that the CAAP measure “could be temporary” until the amihan season (northeast winds) starts in October. The amihan season usually last until May or June, allowing the carriers to use runway 06, which is the approach from the sea. “I think this is a temporary arrangement. But the final decision is with the CAAP.” At present, all carriers have been using runway 24.

Still, he explained that even before the CAAP ruling, “those planes were not filled to capacity [because of the difficulty in the landing and takeoff considering the short runway]. Most of them incurred penalties for not loading their planes.”

According to data from the DOT, tourist arrivals in Boracay in the first half of 2009, grew by 6 percent to 383,313 from the 362,228 registered in the same period in 2008.

Trompeta said the bulk of the tourists continue to be Filipinos, accounting for 71 percent or 271,498 of total arrivals, while foreigners numbered 96,102. Balikbayans or returning Filipinos totaled 16,213.

(The pristine white sands of Boracay make it one of the best beaches in the world according to international travel magazines.)

Of the foreigners, arrivals from Korea were the largest at 34,818 in the six-month period; followed by China at 11,584; Taiwan at 8,074; and Americans at 7,130.

Total tourism receipts for the period reached P7.06 billion.

The DOT official said Boracay tourism arrivals continue to be “strong” despite the global economic crisis and the (A)H1N1 global flu outbreak. Before the H1N1 outbreak, DOT projected tourist arrivals in the island to increase by 10 percent to 697,799 from the 2008 arrivals of 634,363. Last year, the island brought in total tourism receipts amounting to P11.66 billion.

In a press statement, CEB president Gokongwei said: “We continue to work closely with our industry partner, the CAAP, to find a speedy resolution, to these airport issues, to allow Cebu Pacific to re-instate flights to Caticlan.

He added that Boracay continues to be one of the country’s most important tourism destinations. “CEB’s low fare service has been integral to the growth and development of the island’s tourism industry and has increased its accessibility to both local and foreign tourists.”

CEB said it has been operating direct flights to Caticlan since February 29, 2008 and has since carried “over 340,000 passengers.” Its schedule, especially during the peak summer season, reached as high as 15 round-trip flights daily to Caticlan.

(*This was my original piece for BusinessMirror but due to space constraints, was folded in a general story on the issue along with other reporters' stories.)

July 09, 2009

Carriers pull out of Caticlan

"STARTING Thursday (July 9, 2009), major carriers are expected to discontinue flights to Caticlan, the gateway to the resort island of Boracay, in anticipation of a government order aimed at implementing a long-ignored rule on a one-takeoff and one-landing procedure.

Sources who attended a hearing between airlines and the Civil Aviation Authority of the Philippines (CAAP) on Wednesday said the new order will virtually leave only one carrier, Southeast Asian Airlines, plying the route." (Click here for the rest of the story. Apologies for the alarmist headline in the paper. Thanks!)



(Only Seair will be left flying to Caticlan, giving it a virtual monopoly over schedules and airfares. Let's pray it doesn't take advantage of the situation and unnecessarily jack up its airfares.)

June 29, 2009

CAAP doesn't solve problem

(CAAP Director-General Ruben Ciron is the man who holds your life in his hands whenever you fly in the Philippines. Photo from CAAP web site.)

WRITTEN on the web site of the newly-formed Civil Aviation Authority of the Philippines (CAAP), is its mission, foremost of which is "to provide safe and reliable air transport system and regulatory services, as well as promote the economic viability, develop and regulate the technical. operational, safety and security functions of civil aviation."

But the agency, headed by retired General Ruben F. Ciron, is turning out a bit as inutile as its predecessor, the Air Transportation Office (not the Civil Aeronautics Board as I earlier mentioned). In reaction to the most recent accident of Zest Airways where its Chinese-made MA-60 plane overshot the runway at the Caticlan Airport, instead of grounding the carrier and these planes, it decides to penalize other more professional and efficient airlines instead, by banning two-way traffic at the airport. Click here for the story.

Here's a video at the accident site on June 25, 2009:



Like many government regulations, this is another limp-wristed reaction to a severe problem that has been plaguing Philippine aviation industry – the lack of real a credible regulatory body that would actually protect the traveling public from careless carriers like Zest Air. CAAP should address the issue of Zest Air's use of these Chinese-made planes w/c I repeat, has not even been certified as airworthy by the U.S. Federal Aviation Authority. Sure the carrier's not going to fly to the U.S., but isn't the Philippine government supposed to promote the use of international regulations and airworthy standards in the country? After all, even our airports' safety is rated by the FAA.

So what is CAAP waiting for them to actually address this Zest Air problem? That another crash happens and passengers die? (Knock on wood!)

This is a video of another MA-60 of Zest Air which undershot the Caticlan runway in Jan. 2009:



Btw in a web site of worldwide aircraft disasters, there is only one crash on record of the MA-60, and that distinction belongs to Zest Air. (It hasn't been updated yet for the last Thursday's crash.) So obviously, that plane wasn't made for the short and rough Caticlan runway. Indeed, there are some extremely brilliant people on Zest Air's staff who don't know sh** about planes and Philippine runways. I know who they are but let's see if Gen. Giron can guess da who.

* * * *

BTW, I checked the background of Gen. Giron, and he did lead a colorful life apparently. Accdg. to several sources he is an "Enrile boy" just like Gringo Honasan and Red Kapunan and played a prominent role in the People Power revolution of 1986. A former officer of the Philippine Air Force, Giron's wife reportedly "stopped Gen. Tadiar from bombarding Enrile and Ramos in Camp Aguinaldo" during the People Power revolution in 1986." Giron was a member of the military advisory council of the presidentita when she became concurrent secretary of defense.

With such a background, let's hope he implements more courageous regulations to protect the flying public.

June 25, 2009

Zest Air na naman!

AT about 10:30 a.m. today, I received a text message from a media colleague telling me that another MA-60 plane of Zest Airways overshot the runway at the Caticlan Airport, the gateway to Boracay. Mercifully, no one was hurt. Strangely enough, none of the online media sites carried the news. Strange ano? Or tanga ba to even wonder there's no news about it?

(Zest Air owner Fred Yao)

Another strange thing, despite this being the second landing accident of Zest Air in less than 6 months, the gov't-run Civil Aviation Authority of the Philippines, which replaced the inutile Air Transportation Office, hasn't grounded the airline. The CAAP pala is even more inutile than CAB. Or maybe it's because they're afraid of Zest Air's owner Fred Yao of the Zest-O fame, who is reputedly very close to the presidentita? Hmmm. (Click here for photos of the first crash in Jan. 2009, and the story in Manila Standard.)

CAB didn't even bother to lift a finger to investigate the airline, still called Asian Spirit then, flying w/o insurance last year, the now infamous Ipis incident, and didn't ground Zest Air despite the first incident of undershooting the runway resulting in injuries.


Now, this is an appeal to the riding public: Just bec. an airline offers cheap flights, it doesn't mean you should jump at the chance. Check out the background and track record of the airline first before making that final booking and reservation. Don't take chances w/ your life and with the lives of your loved ones. It pays to google. In cyberspace, there are a number of bloggers who've written about their travails of riding in this or that airline. It pays to be well-informed. And yes, the life you save may be your own.

December 13, 2008

Roaches attack Zest Air passengers...eeew!

LAST week I received an email w/c apparently has been making the rounds of several friends in the tourism business and email groups. I am publishing it to warn travelers about the hazards of riding on Zest Airways (formerly Asian Spirit), which in the past, I've written about because they flew w/o any insurance. I forwarded the same email to Butch Rodriguez, the carrier's VP for Commercial Affairs and official spokesman, but have not received any reaction to email writer Ms. Polintan's concerns.

Gee, Seair's Nikos Gitsis must be thanking his lucky stars he didn't accept the buy-out offer of Zest Airways' Alfredo Yao.

Here's the email:
On Tue, 11/25/08, Marge Polintan <******@yahoo.com> wrote:

Customer Relations/ZEST AIR:

We are a party of 17 (15 adults and 2 minors) who all took the Manila-Caticlan on Nov. 22 and returned to Manila on Nov. 24 via Kalibo-Manila when our return flight was diverted from Caticlan to Kalibo.

We checked in all 17 of us at Caticlan about 4:10PM only to be told that we have to motor to Kalibo as our flight was diverted. When we asked why, we were given the most stupid reasons that only a moron can accept. Your MR. RODEL URGUELLES informed us that the plane could not take off as sunset was at 5:20. (1) Our flight was supposed to leave at 5:00PM so clearly we would have been up in the sky when sunset was supposedly setting in. (2) Another stupid reason given to us was that the Caticlan airport had no runway lights making it impossible for us to take off!!!! Why in heaven's name do you schedule late afternoon flights knowing that the Caticlan airport is not fitted with lights (I seriously doubt if is this is true). (3) We also asked why we were not contacted to let us know that they were moving our flight earlier. They were able to contact us before we left Manila that our departure was moved to an earlier time. (4) We informed your Mr Urguelles that we had a pregnant lady in our party and were concerned about the long trip from Caticlan to Kalibo. We were asking for a guarantee that should she suffer a miscarriage, the airline will be made answerable for it. Of course he could not give any guarantee. Having no choice we took the risk and motored to Kalibo for a good one hour motor ride. Upon reaching Kalibo, we found out that two other Zest Air flights were likewise diverted. We were made to wait some more as the planes coming from Manila were delayed. I surmised that this was the main reason why our flights were moved from Caticlan to Kalibo.

We were finally herded to an airplane for our flight to Manila. With grumbling stomachs and exhausted from the trip from Caticlan, we had to make our way inside the airplane in darkness. When we asked the flight attendant why there were NO cabin lights, we got another STUPID response and were informed that they are conserving energy and therefore we have to grope for our seats in darkness without any airconditioning. Madilim na Mainit pa!!!!!! What would have been a one hour flight seemed like an eternity as it took us about an hour and a half to reach Manila in darkness.

Having undergone all these nerve wracking experience what was more irritating apart from the stupidity of your staff is the fact that they did not even offer any apology for all the inconvenience we were experiencing. I think you should all go back to school and take courses on basics of good manners, effective management and people skills. Your staff is sorely lacking in all of these!!!!!!

This is our first and last time we are flying ZEST AIR. You can be assured that the 17 of us will be your worst advertisement and will make it a point to inform all our friends and other concerned agencies.

Passengers
MARGARITA S. POLINTAN
LUIS MANUEL S. POLINTAM N
MIA MARGARITA S. POLINTAN
JOSEFINA S CRISTOBAL
MARIANO CRISTOBAL III
RIZZA JOIE CRISTOBAL
EMMANUEL UBIADAS
CATHERINE UBIADAS
GABRILLE ERIN UBIADAS (Minor)
VIRGINIA AGALOOS
BERNARDO AGALOOS III
AILEEN AGALOOS
RACHEL EUSTAQUIO
BERNADETTE NEWELL
ZANDRA NEWELL
ANDREW NEWELL (Minor)
TIMOTHY BLANK

AFTER two weeks, below is the response of Zest Air's Customer relations department. Geez, not even a personal call to apologize to Ms. Polintan? No offer of a comp hassle-free trip next time? How totally lacking in respect for their passengers. Tsk, tsk.

From: Customer relations
To: Marge Polintan <****** @yahoo.com>
Sent: Wednesday, December 3, 2008 3:53:54 PM
Subject: Re: [stcqchs'65] Fw: ZEST AIR/ASIAN SPIRIT NEVER AGAIN-A HARROWING EXPERIENCE

Mam,

I apologize for the inconvenience and have noted your concerns and complaints, the old planes will be grounded and 5 new planes will be in placed.

Best regards

NOW I know Rodel Arguelles, who has been Asian Spirit's Caticlan station manager for the longest time. I've never had a problem w/ him. He has been one of the more efficient employees I know in Asian Spirit. So I'm not so sure what has happened to him. Could be a reflection in the change of management style and their policies.

And yaaak! Ipis! I've also heard that the planes' toilets are not cleaned well. Plain soap and water are used instead of that blue toilet-duck product. So Zest Air management would rather cut expenses that make sure their passengers are safe from health risks huh? Sweet.

There was a time when Asian Spirit was one of the best and most efficient budget carriers in the country. Now that it's been transformed to Zest Air, it is just sh**. Sad.