I brought my problem to the top, and got my problems solved the next day.
Also, I was given a tutorial for the blackberry i replaced the iPhone with. (Actually my GF won the BB in a raffle so I just sold the iPhone. She gave me a BlackBerry that cost nothing. It's a Curve model at that). What a relief.
Globe and I also agreed on an amount, not the P27,000 on my bill, far from it.
All's well that end well. But John (Silva) was right. Unless you bring it to the top, it is very difficult to get things moving.
In my case I felt that things could have been handled at a manager's level, but apparently a lot of phone calls around their network by their head honcho got my problem resolved. My faith in Globe restored, am enjoying the BB. It's easy to operate and can handle up to ten emails, though a caveat- remember that you will be paying for airtime for ten email accounts. I set mine to my *****@mac.com and will probably use that and that alone for my BB. I wonder when the time will come when things get settled at that level as it should but I think many people, even at a VP level, are afraid to "overplease" the customer (as if there was suck a thing) and opt to let clients hang out to dry rather than make a decision like giving the customer a rebate. Hopefully one day we shall get somewhere better in terms of customer service. Also, Globe has lost a few really good people like Gracie Khoe and Lance Agudo (head of customer service). And those were real customer oriented people.
As for those who still have the iPhone, congrats for being able to keep your bills down.
March 10, 2009
Update on iPhone/Globe billing issues
FOR those wondering what happened to Net activist Gerry Kaimo's complaint to Globe's Jaime Augusto Zobel de Ayala (Jaza) regarding his phone charges, I'm posting Gerry's email to our yahoogroup re: the resolution to the problem: