Now 61, Secretary Lim says his mother “was able to balance a busy career and being both mother and father to six children. She traveled a lot yet she was able to more than adequately meet our emotional and physical needs. Whenever she was abroad, she would write long letters to us. There was no Internet then so her letters were written longhand and sent by mail. She encouraged us to write her so that she had her finger on our collective pulse all the time. She was very firm but not overbearing. She was a strong woman but we never resented her brand of discipline. Her advantage was that she was a trained clinical psychologist so she knew human behavior quite well.”
I ask what his mother taught him about working for the government. Lim recalls: “My mom did not bring home her work. She did not talk about the rigors of public service. Perhaps we were too young to have been able to appreciate such a conversation anyway, but she did instill in us the value of hard work. At a young age, she sent me to the municipio to acquire a municipal permit. I had to go back several times before I got it right. From her, I learned to deal with people with politeness, and to be very meticulous in my work.”
Patience and politeness are traits Lim certainly needs these days. Less than a day after the Department of Tourism (DOT) launched its new marketing slogan, “Pilipinas Kay Ganda!,” a hail of negative feedback rained on him and his other officials. (See “DOT launches new campaign” in the November 17 issue of BusinessMirror.)
Lim admitted in a radio interview on Wednesday that the criticisms hurt (“Masakit ang batikos.”), many of which ridiculed the slogan as being “too showbiz” or “lacking oomph!” Although he did tell me earlier that it was still in its conceptualization stage and was, by no means, final, I asked Lim if he was still open to changing the slogan itself. He texted back, saying: “PKG (Pilipinas Kay Ganda!) will undergo focus group discussions and other market tests before we spend money on its execution. If there are better ideas out there, we are open to them. But if there are only criticisms, then we hope there will be support for the superior idea of PKG.” (See BusinessMirror, Nov. 18, 2010.)+
Controversy is nothing new to Lim. When he was a director of the Civil Aviation Board (CAB), he was unceremoniously booted out by Malacañang after his statements supporting an open-skies policy reportedly ruffled the feathers of Lucio Tan, owner of Philippine Airlines, an ally of then President Gloria Macapagal-Arroyo (PGMA).
“I never got to talk to PGMA nor to her Executive Secretary about the decision to relieve me of my position at the CAB. I was merely told by a Palace functionary that ‘we all serve at the pleasure of the President.’ Then he made me guess what that meant. Since it was an election year, I knew what he meant. I was not surprised.”
That was a learning experience, he says. “The enemies of reform used heavy-handed tactics to force me out of office. I was bloodied, figuratively speaking, but unbowed. That experience taught me that what does not kill you makes you a better person,” Lim stresses.
Under the new administration of President Aquino, his policy push may soon come to fruition. In a speech at the launching of a new hotel in Cebu on November 10, Aquino hinted that he could be leaning toward a “pocket-sized” open-skies policy, where certain provinces would give liberal flying rights to foreign carriers.
Of course, Lim recognizes that more than a marketing plan and a liberalized aviation policy, a country first has to have the correct infrastructure to allow tourists to move freely about, from one destination to another.
Fortunately, President Aquino has already made tourism a priority in his administration and has directed the Department of Public Works and Highways to work with the DOT to identify the infrastructure projects in tourism areas that need to be completed.
“The previous DOT administration has identified the Central Philippines as the focus for tourism infrastructure—this includes Palawan, Cebu, Sorsogon, Negros Occidental, Iloilo, etc. But that doesn’t mean we are to neglect the others. We can still push our medical tourism in Luzon…and we are thinking of developing a good destination in Manila. The Jesuits want to rebuild its old San Ignacio Church in Intramuros, so we can showcase all our ecclesiastical art there. We have so many of them just stored in the church bodegas. Then we can open the ground floor of some structures to cafés.”
But it isn’t merely a numbers game for the tourism chief. He would rather go for value than volume. “My philosophy is that if we keep the tourists here longer, it’s better because it will mean more revenues. So it’s important that we connect the destinations via better roads and airports.” So he envisions tourists spending a few days swimming in Boracay, then perhaps move on to Iloilo City to visit its old churches, then on to Guimaras for more beach time. Hopefully, these longer-term activities will help double the country’s tourism receipts which average only $2.5 billion a year, according to DOT statistics.
“We tend to spread the infrastructure across many places, we never complete the infrastructure in one place. For example, we build an airport, but there’s no road to the airport. How can you develop the product (tourist destination) and promote it if infrastructure isn’t complete?” Lim asks.
This has been essentially the template of Thailand, which has similar natural attractions as the Philippines, but has been able to attract the tourist numbers. In 2009, there were 14.15 million visitors to Thailand, compared to the Philippines’ three million. “Ninety-five percent of Thai roads are well-paved compared to our 20 percent. Their main gateway in Bangkok has several times the capacity of ours in Manila. They have pursued a more liberal civil aviation policy. There is three times the number of flights from Tokyo to Thai airports than there are from Tokyo to Philippine airports. So airfares from Tokyo to the Philippines are higher than airfares from Tokyo to Thailand due to greater competition. The Thais do not impose the common carriers tax (3 percent of the foreign carriers gross receipts here) that we do, and their airport officials do not charge the airlines for overtime as they are on three shifts, 24/7. We have to overcome these barriers to be more competitive,” Lim stresses.
He also says it is imperative that the Aquino administration “work overtime to get an upgrade” from the U.S. Federal Aviation Agency and the European Union. In 2007, the FAA downgraded the Ninoy Aquino International Airport to category 2, because of its failure to meet safety standards, while in April 2010, the EU banned Philippine carriers from operating in the region. “The FAA downgrade has prevented one of our carriers (Philippine Airlines) from utilizing their new aircraft from flying into their originally intended destination. As a result, the airline has to continue to use their old and less fuel-efficient aircraft which are not as passenger-friendly. The European downgrade means that travelers from Europe are not covered by their insurance policies when taking domestic flights in the Philippines. Since tourists have lots of choices in their destination, they will pass over the Philippines to avoid all these hassles.”
But even if the government does manage to get the Naia upgraded, it is already too congested, what with its limiting runways. So the solution goes back to one already hatched during the administration of former President Fidel V. Ramos, that is, to move the international traffic to Clark, Pampanga. “While Naia has two runways, they are perpendicular to each other. Hence, the two are as good as one since both cannot be used simultaneously. Since [the Diosdado Macapagal International Airport in Clark] has the space to expand to a third parallel runway, it is the logical gateway to the country's main port of entry,” he explains.
He adds that he is also working with the Bureau of Internal Revenue to see if certain taxes imposed on foreign carriers could be lifted, such as the carriers tax and the gross billings tax. "If we remove this tax, the revenue to be generated for the increase in tourists will more than compensate for that loss of that common carriers tax (3% of the international carrier’s gross receipts),” he said. This tax isn’t imposed by any other country.
The gross billings tax, meanwhile, imposes a 2.5% tax on the gross revenues earned by the international carrier in the country. “Each tourist spends about $750 directly in this country. This, in turn, creates jobs in other allied sectors like transportation, agriculture, so you will need only 200,000 extra tourists to make up for the loss of the common carriers tax alone.”
Lim is also batting for the professionalization of tour guides. Having been president of Ten Knots Development Corp., former owner and operator of El Nido Resorts, he helped set up the El Nido Foundation which aims to improve the quality of life of the residents, as well as preserve the destination’s natural beauty and resources. He says they could use the same template in El Nido where “we got local guides who could give local color to the tourists. It was easier to keep them because they already resided there. We want those who have been trained already to, in turn, train the local guides in the provinces and regions, because they are the ones who know the history, the culture and the stories behind those local landmarks.”
When Lim is not busy rushing to yet another meeting, battling the mounting paperwork on his desk, or fending off his critics, he tries to keep fit by swatting at tennis balls every morning. He is married to the former Carla Campos Abreu, and they have been married for 38 years. “We lived one block apart from each other. I was studying in Ateneo, she in Maryknoll, so we were also neighbors in school. We met in a group date watching a movie.” The couple has three accomplished children—Lorenzo, 34; Laszlo, 32; and Liana, 23—and two grandchildren.
*This is an expanded version of my column, Something Like Life, originally published in the Nov. 19, 2010 issue of the BusinessMirror. Due to space constraints, I wasn't able to include Secretary Lim's position on other tourism-related issues for the paper. Let me add that this feature was planned a long time ago, even before the PKG controversy blew up, and was updated to reflect Lim's views on the matter. Something Like Life is published every Friday in the Life section of the BusinessMirror. Photo of Lim courtesy DOT. Tourism images copyright Ma. Stella F. Arnaldo, 2010.
+(UPDATE) Govt drops ‘Pilipinas Kay Ganda’ slogan. Read it here.
(UPDATE 2): 'Pilipinas Kay Ganda' officially dead, according to Sec. Lim. However, I think DOT still owes the public a more detailed explanation about what really happened especially in the light of the Campaigns & Grey press release. Was C&G actually paid or not? The taxpayers have a right to know. Abangan!