Anatomy of a failed tourism brand*

(I earlier blogged about this interview on Nov. 26, 2010, found here.)

What went on in the making of 'Pilipinas Kay Ganda'
*Originally published in the BusinessMirror Marketing page, Nov. 29, 2010. Correction, P600 million should have read P600,000. Apologies to the DOT, Ms. Villapando and the readers.

(Ms. Ong's own defense in her column, Citizen in the Phil. Star, Nov. 27. 2010. Then a reaction to Ms. Ong by The Warrior Lawyer in Pilipinas Kay Praning.)

Why Campaigns & Grey proposed the ‘Pilipinas Kay Ganda’ slogan*

(One of four 'exploratory advertising concepts' proposed by Campaigns & Grey to the Dept. of Tourism. The others are here. All images courtesy C&G.)

AS I was listening to Yoly Ong, group chair of advertising giant Campaigns & Grey explain why they had proposed the “Pilipinas Kay Ganda” brand to the Department of Tourism – aside from four other brands btw, all in English – I was almost half-convinced that it could’ve worked.

I know, I know – most of you probably don’t want to hear about it anymore. But apparently there was some sound basis for creating the brand, despite an admitted lack of research and test inputs from the targeted market, which was apparently, the Filipino migrant communities (Fil-migs), especially those residing in North America.

In 2009, as per data from the DOT, there were 3 million tourist arrivals, down 4% from 2008. Of last year’s arrivals, the largest chunk at 582,537 (19.31% of total) came from the United States. This was followed by Korea (497,936), Japan (324,960), China (155,019), and Australia (132,330). Tourists from Hong Kong were 122,786, accounting for only 4% of total arrivals, even before the botched hostage rescue on Aug. 23 occurred. Overseas Filipinos, or Philippine passport holders permanently residing abroad (excludes overseas workers), who visited in 2009 were 197,921, up 1.35% from 2008.

Ong said she didn't understand why there was so much anger at the use of the Filipino language. Tourism stakeholders and many bloggers, including yours truly, felt English should be the language used in the DOT campaign. "Let’s say that roughly, 20% of the Fil-migs understand Tagalog. Koreans, Japanese, and Chinese [which DOT was targeting for its campaign], do not understand English either!” she said.

“If we go by that argument that Tagalog only appeals to our fellow Filipinos, look at the data. The 580,000 visitors from North America are what DOT calls ‘low-lying fruit’. Do you know how many Fil-migs there are? Almost 10 million! So if we just got the 10M to come, just once, we would have a 300% increase [in tourist arrivals]! And we would be no. 2 [in Asia] like Singapore. Because by their numbers, there were 23 million [arrivals in] Malaysia, No. 2 was Singapore at 9 million, No. 3 Thailand, No. 4 was Indonesia, No. 5 was Vietnam! Only 700,000 tourists more than us last year!,” she added.

I was interviewing Ong, along with Marilyn Villapando, C&G chief of corporate affairs on Nov. 23, Tuesday, at the Edsa Shangri-La Hotel where they were holding a planning seminar. Four hours later, DOT Undersecretary for Planning and Promotions Vicente “Enteng” Romano III, irrevocably resigned his position, accepting full responsibility for the PKG branding exercise. He later admitted in his press briefing, that it was rushed.

(Yolanda "Yoly" Villanueva-Ong, C&G group chairperson)

Inspired by Pacquiao, Black-Eyed Peas
Don’t get me wrong. I don’t think the PKG brand is the best slogan ever created in the history of Philippine tourism, but neither did C&G apparently. The agency actually submitted four other “advertising concepts” to Romano. “We chose five [concepts], because normally, what we do is we try to go to the closest to where they came from, and close to what is generally expected of a tourism campaign, which is the ‘adjective campaign’ – ‘Amazing’, ‘Incredible’, ‘Charming’, whatever, ‘Truly Asia’,” Ong explained.

“And it was going wilder and wilder. Last one was really a trial. ‘What if we created a campaign that had primarily a Tagalog word?’ Kasi nga, we don’t have research. We were only using our own insights.” She added that they took inspiration from one of Black-eyed Peas’ hits “Bebot”, composed by Filipino-American apl.de.ap, and had in mind Manny Pacquiao’s recent string of victories versus his boxing opponents.

“So we had a feeling that there was a curiousity about the Philippines and maybe ‘Kay Ganda’ would become like ‘Aloha’, but always with a translation incorporated in the logo. In fact, if we were to do a storyboard, it would have included Pacquiao, Lea (Salonga), Arnel (Pineda), Charice…interspersed with sceneries with e.g. Koreans, saying ‘Kay Ganda’ in their funny accents,” she further expounded.

The usual branding process
Under normal circumstances, especially for private sector clients, planning for a whole brand concept takes about a year, Ong said. This comes after an intense three years conceptualization of the vision for a new brand, as was the case for Procter & Gamble, a C&G client. “And as it comes closer, they flesh it out with programs and then everything. Nothing airs without testing,” she emphasized.

She added that if the client is going to tap a new market, it “mines insights” from targeted consumers. “Of course, not everybody can afford that kind of process. Sometimes we do shortcut it, but always, always, always, before you produce, before you spend one centavo on any production before airing, you test. That is something we will never violate. Even on a 90-day political campaign, we will test it first.”

Ong said, Romano contacted them in August asking if the agency could do a “Brand Architecture.” He wanted to know the “strategic approach” to arrive at a new brand to replace “WOW Philippines”.

“In fairness, he asked us to write out a TOR (terms of reference),” she said. So they sent him a proposal in early September priced at “P550,000 plus VAT. That’s the process. And the end of that is directional. It was with the understanding that it was a friendly-friendly rate. And he said he’ll find a way to have it approved,” Villapando said. So this was what Romano was referring to when he told me that the branding concept, including research, was “less than a million pesos, a friendly rate.”

Soon after, DOT was rushing them to come up with “Exploratory Advertising Concepts” ('adcepts') instead, which were the five that the agency eventually submitted. Ong said they had just a week to come up w/ those adcepts. By October 27, when Ong said she left for abroad, no concept had been approved. And by then, there was no more talk of how much the agency would be paid for its efforts. “I didn’t think it [the launch] was even going to push through because when I left, things were tentative. Then when I came back (Nov. 11), I was surprised that there was a launch already (Nov. 15).”

(One of the many logo designs submitted by Campaigns & Grey to the Dept. of Tourism.)

Of the five adcepts C&G submitted, DOT chose the Filipino slogan, but Romano didn’t like the agency’s earlier renderings of the ‘Pilipinas’ logo. He showed them the different logos of Spain, Maldives, Italy, and Poland, to emphasize the trend in logo designs abroad, which were “playful and light.”

The Polska fiasco
Ong dismissed accusations that they plagiarized the logo from ‘Polska’, stressing that the only thing the same with the ‘Pilipinas’ logo was the font. “The font is common. The colors are different. ‘Polska’ is all red. ‘Pilipinas’ is in different colors – there’s red, blue, in fact, I never even saw it before I left, because [the design was being sent] back and forth [from us to DOT], back and forth. So the final logo had the tarsier, the smiling coconut and the sun. President Aquino suggested the tarsier and smiling coconut. Bertie Lim was telling the truth.”

She said even the Grey Global's legal counsel said the logo, “wasn’t plagiarized. In fact, 'it should be Poland which should complain. It’s far [from the original Polska logo]. So it’s not plagiarism at all,' he said.”

In the end, the preview, or launch, whatever you want to call it, was just “too premature and the scale was a little too big,” she said. Ong also stressed that she had no inkling of the grandness of the affair, and was present for the event, contrary to what I had published earlier in my blog. (Sorry, my bad people! Off with the heads of those sources!) But she and Villapando left right after the unveiling of the new slogan, and “before the dancing girls came in.”

Ong also clarified that even if the PKG concept had been approved, the P200-million brand campaign budget of the DOT in 2011, would not go to C&G alone, as alleged by several quarters. “That [amount] includes production and media placements, and that’s the costliest expense. And you know, we were not really going to join in the bidding [for that]. If anyone [approved] the concept, then we would have created a storyboard, and then they would call for a bid for production houses, to execute the storyboard that we made. We’re not part of that. Then the media portion, which is 85% of the budget, is again to be bidded out among media agencies. We’re not a media agency! Our only part is the concept,” which isn’t part of the P200-million budget.

People might think all this is already moot and academic. In fact, I was thinking twice of even publishing this interview, as the issue is already considered yesterday's news. But I suppose, everyone who was involved in the controversy deserves to be heard. I doubt it would change the critics’ view on the PKG slogan. I still don't think it's the best, but I now appreciate the creative process that usually goes into thinking up of a new brand. Unfortunately, the entire branding process was fast-tracked, and you had DOT execs claiming that there was much research put into making the PKG brand. In fact, there was barely any.

The good thing that's come out of controversy, if any, is that the DOT will probably be more careful and not waver from accepted methology in coming up with a new PH tourism brand. Also, it's great how netizens tried to come to DOT's aid to help them improve its web site and propose more concepts for the brand.

It’s just unfortunate that in his eagerness to put out a brand campaign by 2011 aimed at boosting tourist arrivals, Romano made too many shortcuts, went overboard in launching a brand that should've first been tested, and caused a lot of negative feedback, thus imperilling the reputation of the gov't agency he worked for. And for that, rightly so, he had to quit. It was the honorable thing to do.

*The transcript of this interview will be published on Monday, Nov. 29, in the Marketing section of the BusinessMirror.

DOT's Romano quits over branding flak (updated)

TOURISM Undersecretary Vicente Romano III tendered his irrevocable resignation Tuesday, taking full responsibility for the ‘Pilipinas Kay Ganda’ branding concept, even as he didn’t dismiss the possibility that camps who were against the "open skies policy" pushed by the department could be responsible for blowing up the issue into a controversy.

In a press briefing at the Department of Tourism following a meeting with President Aquino, DOT Secretary Alberto A. Lim said he accepted Romano’s resignation, and “hope[d] this put an end to the issue.” In Romano’s stead, the office of tourism planning and promotions would be temporarily headed by an officer-in-charge, assistant secretary for international tourism promotions Benito Bengzon, Jr. Bengzon is currently spokesman of the DOT as well.

Lim also added that the DOT would undertake “brand consultations with all stakeholders” and appoint a panel that would short list all recommendations. These, in turn, will be “subjected to market tests and focus group discussions.”

(Resigned DOT Usec. Vicente "Enteng" Romano III)

For his part, a somber Romano, said he tendered his resignation voluntarily, adding that no one pressured him to resign. “Nung pumutok ito nasa Amerika ako (when this blew up, I was in the U.S.), the first thing I did was to offer my resignation to Secretary Lim. I thought it was unfair that he was fielding all these questions [on my behalf].” His family and friends from the Black and White Movement were on hand to lend him support during the press briefing. He said he still had “no plans” what do after his resignation. “I just want to rest and try to reflect.”

Asked if there were sectors out to take advantage of the controversy, including those who were against the open skies policy being espoused by the government, Romano said in Filipino: “I suppose there are some sectors and some personalities who don't agree with the leadership at the DOT so maybe they wanted to blow up this issue.” Asked directly if Philippine Airlines owner Lucio Tan could be behind it, the resigned DOT official said: "I will reserve my comment on that if you don't mind."

Romano also absolved President Aquino and Secretary Lim from any involvement in the branding project, saying that both men had actually impressed on him to do a market study, and to postpone the preview, respectively. “When I presented the brand to the President, he had his own misgivings about the brand and specifically instructed me to do a comprehensive market research before launching it. I assured him it was just a preview event and we will do research after.” He added that Lim trusted him to go ahead with the preview despite personal misgivings that the event would be held on said date.

The PKG brand was previewed in a large-scale affair at the Oceana, San Miguel by the Bay, Mall of Asia on Nov. 15, complete with 3D video, dancing girls, fireworks and catered food. Tourism stakeholders who attended the event have said they were “stunned and disappointed” to see the new brand/slogan, especially since this was done in Filipino. Most felt the slogan should be in English, which is understood globally.

A disbursement voucher as well as other documents published by Malaya columnist and blogger Ellen Tordesillas indicated that the “approved budget for the Launching of the New DOT Philippines Branding…” cost P3.77 million. A Land Bank of the Philippines check was issued on Oct. 18, 2010, to the Tourism Promotions Board, an attached agency of the DOT, which hired the services of the event producer, sent out the invites, paid for pyrotechnics, hired the audio-visual producers, the caterers, and entertainment.

The largest cost, at P995,000 went to the production of a “one minute 3D animation of Philippine brand logo” to Animation 1 Inc. headed by one Edward Travis. Sources in the advertising industry expressed shock over the amount spent saying that “it already costs as much as a 30-sec. TV commercial.” A typical 30-sec. spot is priced about P1 million. (See documents below)

Romano also admitted to this blogger that it was his daughter Denese Romano who directed the event, but he said her services were for free. “I asked my daughter to direct it, but it was pro-bono. We only had 2-3 weeks to prepare for this. So I wanted to use a tried and tested director. In all the meetings, I brought her and introduced her. Sana wag lagyan ng kulay itong ginawa nya.”

Romano denied that the PKG logo was “plagiarized” from Poland’s logo, as asserted by many quarters. He said “getting inspiration from existing designs is not an uncommon practice. In fact in one of the definitions of plagiarism, it is stated that, “While plagiarism is condemned in academia and journalism, in the arts it is often a major part of the creative process.’ “

He added that while the use of the Filipino language was used in the slogan was also hit, “I am still convinced it is a matter of execution. I honestly think a Manny Pacquiao saying ‘Pilipinas Kay Ganda’ will make a world curious and try to find out what it means.”

Contrary to rumors circulating in social networks, he told this blogger the slogan was never outrightly rejected by DOT’s tourism attaches. “That’s not true. We had a planning conference in Palawan which involved the tourism attaches. Pinakita kung gagamitin ang Pilipinas. Ang ibang markets sabi, 'baka mahirapn tayo pakilala yan dahil sanay sila sa Philippines.' 'Yung ibang markets naman sabi ‘pwede’ kasi sa ibang countries like Germany we’re known as Philippinen. So meron silang mixed inputs."

Romano admitted that he rushed the branding and its preview, and apologized to President Aquino and Secretary Lim for putting them in a spot, as well as to the Filipino public for causing the controversy.

"Before I joined government, I was in the streets clamoring for change. And when I joined, I wanted to spend every waking hour effecting that change.

“I’m in a hurry to have an advertising campaign going on by the first quarter of 2011, because I am fully convinced that every day we do not run a campaign is a lost opportunity to boost our tourism arrivals. It is a lost opportunity to generate jobs and alleviate proverty.

“I now realize that an idea as big as a new country brand needs time to germinate and blossom. There are no shortcuts.”

(Read Romano's full press statement here. Romano photo from his Facebook page)

'Pilipinas Kay Ganda' disbursement voucher
Documents courtesy of Ellen Tordesillas. Also available here

Pilipinas Kay Ganda 'shelved'

DOT Press Statement - 21 November

'Shelved' can either mean putting the project on hold temporarily, or dropping it altogether. I wish the DOT would be more precise in its language.

Btw, I hope that next time, the DOT would release its press statements before deadline time of newspapers, and not after, and especially not six hours after its Secretary already spoke with a major network identified with his sister about it. It's not as if the other media organizations have not been following this up, and have been trying to contact its officials since yesterday. Tsk, tsk.

Luv ya Phil! (A statement from Campaigns and Grey)

NGEK!

Apparently, that was one of the other slogans proposed by Campaigns & Grey to the Department of Tourism for its new marketing campaign/branding for the Philippines. The others, aside from the much-ballyhooed, "Pilipinas Kay Ganda!" was "Visit Philippines", and "Wonder full Philippines" -- not very creative and exciting either. I guess if you look at the choices, PKG does sound better than all the others the advertising agency proposed.

In a statement from C&G distributed to select media, the agency said they were wary of actually proposing anything for the branding project because they were aware of how complicated the gov't bidding process is, and as yet, it still hasn't been paid by the past administration for work done. But "our love of country prevailed." Hang a sec and let me get a tissue...the waterworks just got turned on. (The full press statement here courtesy of Harvey Keh/Ellen Tordesillas.)


As I pointed out in my earlier story in BusinessMirror, the same agency was contracted also by the DOT's attached agency Phil. Convention and Visitors Corp. for a medical tourism campaign in 2009. I'm assuming that that's the project the press statement is referring to as still being unpaid.

Even then, because this current DOT project was so poorly made, and so unimaginative - it's like the creative assigned to this didn't put his or her heart (brain?) in it - I think C&G shouldn't be paid for it all, even if there is a "less than a million pesos" budget for it, as DOT U/Sec Enteng Romano told me earlier. As a taxpayer, I'm outraged that this kind of mediocre work is even being considered for payment.

To be fair, one of its proposed slogans makes use of our boxing champ Manny Pacquiao, jogging in what looks like the Saranggani port, with the light of the early morning in the background. Maganda na sana, until you see the line in the middle: "No wonder the inspiration comes easy". Then at the bottom right, the slogan: "Wonder full Philippines." WTF?!?!

Nalaglag ba IQ ko kaya di ko ma-gets? When you see a photo of Pacquiao, the first words that usually come to mind are "champion" or "strength" or "victory". I'm sure the ad man behind that wanted to say that Pacquiao inspires people, which is true. But sorry, there was really a disconnect in that slogan.



So that's the conundrum C&G now finds itself in. And it wants to blame the DOT for it. The agency says DOT started taking "too many shortcuts", rushing them to come up with concepts "to be shown in some travel industry events." So instead of putting its foot down and telling DOT it shouldn't be done, it turns in mediocre work instead. "Luv ya Phil"? what is that? a new TV show? And their excuse for plagiarizing Poland's own tourism logo? Because DOT told them to look at it "for inspiration". Inspiration, my ass, that was clearly copying, period.

I also don't buy C&G's excuse that it was surprised at the magnitude of the launch. The grapevine has been buzzing that C&G chair Yoly Ong knew exactly how grand the event was going to be, which is why, she wisely stayed away from it.

(UPDATE): Had an interview w/ Ms. Ong on Nov. 23, and she clarified that she was there at the launch (or as the DOT likes to call it, 'preview'). Apologies to Ms. Ong and our readers. She also said she had no inkling about the 'grandness' of the affair.



What's even worse, after blaming DOT, the advertising agency even pats itself on the back : "We shall take this experience as a cautionary tale against giving in to the client and allowing their over-enthusiasm to override our better judgment. It was a reminder that the road to perdition is paved with good intentions." Tsk, tsk.

I have much respect for advertising greats like Yoly Ong, and the work she has done over the years. But the bottom line is, if C&G was uncomfortable doing the project, it should've just passed up on it. And if the agency's owners really loved this country, they wouldn't have forwarded those insipid ideas.

(Images from ANC Tony Velasquez's posts here and here)

(UPDATE): A friend of mine who used to be the highest paid copywriter in the country also calls C&G's proposed slogan as "mediocre copy at best. So uninspired." If you know copywriters the way I do, and the way I know how this friend of mine thinks, you can bet that C&G could've come up w/ more exciting proposals than it forwarded.
* * * *
HOW TRUE? According to journalist Inday Espina Varona's source, "straight and hot from Vegas," U/Sec Romano is there attending a travel fair. Her source added that "there was a Pilipinas kay Ganda banner but they didn't hang it :) BUT tourism staff worldwide [were] asked to vote on [the] new slogan. They voted NO and so were surprised when DOT still pushed through with it."

Tsk, tsk. Good Lord, will wonders never cease?

(UPDATE): I emailed U/Sec Romano to seek his comments regarding Campaigns & Grey's claims in its press statement and to check the veracity of the above tidbit from Inday, but he held off from answering most of my questions, until he arrives in Manila. Part of his email reads:

Just to let you know, I was in Las Vegas as head of the Philippine delegation to the DEMA dive show, and after that to introduce the 2011 Pinoy Homecoming program to the Filam communities. It is not about PKG. You may look at www.pinoyhomecoming.com to get an idea (it's still under construction, but defines what the program will be like).

And so we wait...

Help build DOT's web site!

THOSE who were appalled at the "interim" web site the Department of Tourism put out in a rush on Nov. 15, now have a chance to help in cleaning it up and providing original content to the new one that will be set up.

According to this Facebook note from DOT Usec. for Plannning and Promotions Enteng Romano, all you have to do is email the agency's tourism information officer, Evelyn Macayayong at this address: eamacayayong@tourism.gov.ph "and express your desire to volunteer." The rest of the steps are there.

(This is the current web site of the DOT. I'm batting for the retention of its URL www.tourism.gov.ph, primarily bec. it's one of the first few sites that shows up in search results when one googles, "Philippines tourism" or "Philippines travel." No one googles for "beautiful philippines" or "beautiful pilipinas" unless you're searching for a porn site.)

My own suggestion to DOT Sec. Alberto Lim is that perhaps we could just keep the old "www.tourism.gov.ph" address because when a traveler googles about a country he wants to visit, what are the first words he uses? It's usually "tourism" and "the country's name". When you put "Philippines tourism" or "Philippines travel", DOT's current web site pops up. If it isn't the first on the search results list, it's the fifth or sixth result.

All DOT has to do, is to spruce it up - remove that photo and brief remarks of Sec. Lim, no offense, then put all the great touristy photos it has in its file, and of course, serve up well-written stories. I am actually thinking of contributing some of my past travel stories which they can use to point to major destinations.

My own beef w/ the current web site is it asks for passwords when you want to get more tourism statistics. If you are like me, who works for a business paper, statistics count a lot in our stories. And we can hardly complete our pieces, unless we have updated data onhand. So I've requested travel blogger Ivan Henares - who has already personally volunteered to help DOT fill up content on its new web site – to kindly remind the DOT execs to update their official data periodically.

(This is the rest of the bleah stuff on the first page of DOT's current site, which was put up by the former dispensation. Not even one single photo of a tourist destination. While I love the former officials of the DOT - you know who you are - their website developer certainly lacks imagination and creativity.)

While many of us are disappointed with the decision of the DOT about the choice of its new marketing slogan "Pilipinas Kay Ganda", I appreciate Romano's owning up to his mistake re: the choice of the URL and apologizing for it. I find that he is more open to criticism, unlike other DOT execs, which I think is the key in helping the agency move forward from this bungling.

Let's just all be reminded by that age-old adage: "Haste makes waste."

Read more of Romano's note:

I am responsible for the choice of www.beautifulpilipinas.com. We were about to give a preview of “Pilipinas Kay Ganda” as the tourism country brand, and I was looking for an appropriate URL that would be associated with the new brand.

I searched and looked at all possible permutations of “beautiful”, “philippines”, “pilipinas”, “is beautiful”, and this was the best name that was still available.

Now, if you were the one tasked to do this and you finally chose beautifulpilipinas.com, will you automatically check what beautifulfilipinas.com was, especially since it was not even one of your candidate choices? Honestly? I didn't and am sorry for it. (The rest at Vicente Romano III.)

Oh and btw, if you are tourism stakeholder – a hotel owner, marketing or sales person, general manager of a tourism establishment, travel agency owner, etc. - pls. don't hide behind your Facebook account and just keep on criticizing the DOT. Why not get together w/ your own colleagues, write down your concerns, and actually present these to Sec. Lim or U/Sec. Romano?

I love my friends in the tourism industry, but I wish that sometimes, you would really put your money where your mouth is. Stop hiding behind anonymous comments on blogs; just come right out and say what you mean and stick your name on it. After all, you are the guys who are most affected by all these changes in the DOT marketing campaign. Maybe it's time you speak up publicly or bring your concerns directly to the DOT leadership.

DOT open to changes in its slogan but...

(Vice President Jejomar Binay, along with Tourism secretary Albert, far left, and Tourism Undersecretary Vicente Romano III toast the newly-unveiled marketing slogan of the agency, "Pilipinas Kay Ganda!", Monday evening at the Oceana, San Miguel by the Bay, Mall of Asia. The slogan has come under fire from tourism stakeholders, travel bloggers, politicians, and tweeters, dubbing it as too showbiz, or uninspired. The P1-million rebranding effort was undertaken by Campaigns & Grey, an advertising firm, and took four months to conceive.)

THE recently launched “Pilipinas Kay Ganda!” marketing slogan by the Department of Tourism (DOT) can still be changed—if there is a better alternative, that is.

Smarting from the negative feedback hurled by travel bloggers, tweeters and Facebook members, Tourism Secretary Alberto Lim again pointed out that the branding is “not final. PKG [Pilipinas Kay Ganda] will undergo focus-group discussions and other market tests before we spend money on its execution.”

In a text message to the BusinessMirror, he added: “If there are better ideas out there, we are open to them. But if there are only criticisms but no well-considered alternatives, then we hope there will be support for the superior idea of ‘Pilipinas Kay Ganda!’”

During a morning radio show on dzMM, Lim admitted, “masakit ang batikos [the criticisms hurt].”

The PKG branding was launched on Monday night by the DOT, showing it to an audience mostly composed of travel-industry members, hoteliers and the media.

The branding effort, according to the DOT, cost “less than a million pesos,” and was undertaken by advertising giant Campaigns & Grey.

Lim also said besides the rebranding, the DOT’s new marketing effort would include ad placements on cable TV, print ads in foreign countries, more familiarization tours for foreign travel agents, to name a few.

“And more will be done. I am dismayed that the markets we would like to attract do not really know the Philippines. We really need to expose the good things happening in our country to other countries, most especially our tourism markets.”

He also sniped at local media for not publishing human-interest stories more often.

“Advertising is expensive and we are not competitive, budget-support wise. I believe we need to allocate more of our marketing budget for public relations, i.e.,human-interest stories on the ordinary but heroic Filipinos or unusual but not violent events in the Philippines, of which there are many. But why will the foreign press publish such stories if our own press does not?”

President Aquino last week also blamed the local media for publishing only negative news about the Philippines.

(Kaboom! Fireworks to celebrate the Pilipinas Kay Ganda marketing slogan.)

The Philippines’ image abroad has suffered a setback due to the botched hostage rescue of Hong Kong tourists on August 23, as well as successive travel advisories by developed countries.

Meanwhile, one hotelier who was at Monday’s launch said there was only “polite applause” after the unveiling of the new slogan.

“It wasn’t very good,” she said. “I think they should’ve consulted tourism stakeholders first like travel agencies, hoteliers, etc., before they showed it to us. Why are we using Filipino when you have to translate it pa? Other countries use the English language.”

She added that many of those in the audience felt PKG fell short of the old slogan “WOW Philippines,” which was conceptualized during the term of Richard Gordon as DOT chief.

“If they didn’t have a lot of budget, as DOT always claims, they should’ve just reworked ‘WOW Philippines’, which I think is still a very, very good campaign. It takes time for branding to click. And if you look at other countries, some of their slogans have been used for years. Sana, they could’ve just used whatever little funds they have for ad placements in CNN or other cable-TV channels.”

The hotelier said after the new slogan was unveiled, there was no message from the DOT that suggestions from the industry would be welcome.

A general manager of a five-star hotel also said: “Everyone was stunned, shocked and so disappointed. Some did not say a word to be diplomatic, but were visibly disappointed. A big disaster!”

Food blogger Anton Diaz (www.ourawesomeplanet.com) noted that the new Philippines branding failed to mention “our awesome Filipino food…and this is something that is really key in promoting the Philippines.”

After the unveiling of the new slogan, a group called Pretty Young Things “performed a sexy number for the representatives of the international community. It was not appropriate and it gave a totally wrong mental image about the campaign,” Diaz added.

In his IvanAboutTown Facebook page, travel blogger Ivan Henares pointed out that the “multiawarded Malaysia Truly Asia campaign” was launched in 1999, and continues to be used by the country despite five changes in tourism heads.

“Amazing Thailand”, was launched in 1997, and “despite political instability and several changes in government, it remains as Thailand’s tourism brand.”

“So I, thus, can’t understand why the current execs of the Department of Tourism want to get rid of a brand [WOW Philippines] our country has worked so hard to build and invested so much money on. If it ain’t broke, why fix it?”

Henares has offered the DOT his help “pro-bono” to put more original content on the DOT’s interim web site, according to Tourism Undersecretary Vicente Romano III, for planning and promotions.

“I accepted his offer,” Romano said.

(Only the three gentlemen from the government seem to be actually celebrating the new slogan. The audience looks stunned, or in other words, di ma-ispelling ang mukha.)

On Tuesday, the web site (www.beautifulphilippines.com) was shut down by the agency due to complaints of poorly written content, and the URL address being similar to a porn site’s URL.

The web site was created by BCD Pinpoint, founded by one J. Richard “Dickie” Soriano, and which has received a number of awards for its direct-marketing projects. According to BCD’s web site, its clients include Lufthansa, San Miguel Foods, Ateneo de Manila, to name a few.

Considering all the comments and suggestions about the new Philippines marketing slogan, Romano said in a text message: “We will receive their inputs [meaning the suggested slogans] and process them with many other suggestions. We will leave the processing to the branding professionals. That’s what agencies do.”

He added: “Please keep in mind that the main customer would be foreigners whom we want to attract.”

A marketing head of a hotel who was also at Monday night’s launch said, “if they were not ready, they shouldn’t have launched it. Now they’re saying it’s not yet final.”

She added: “If Secretary Lim had asked our [tourism stakeholders] help, we would have gladly sat down with him.”

She stressed that there are many hoteliers and travel agency heads willing to help the DOT.

(Originally published in the BusinessMirror, Nov. 18, 2010. Photos courtesy DOT)

DOT's new campaign slogan is uninspired

(Image courtesy of Anton Diaz)
EVERYONE by now has probably heard of the new branding of the Department of Tourism for its marketing campaign. I can't say I am all that pleased with the "Pilipinas Kay Ganda" slogan, although the colors of the letter are pretty, and it does encapsulate what the Philippines is all about - the sun, the sea, the coconut trees swaying in the wind, the tarsier in Bohol.

The DOT has been using Wow Philippines for the longest time, a brand that was conceptualized under the term of the Sec. Richard Gordon so it must be around nine years old by now. I agree with the DOT, that maybe after all these years (and especially after all the tourism challenges we've had - the hostage crisis, the travel advisories) maybe it was time for a change.

I guess what everyone's feeling right now is that the slogan just falls short of everyone's expectations. You have money to spend on research, focus group discussions, and surveys, might as well come up with something really catchy, that could really make tourists stand up and notice the Philippines from the rest of Asian nations vying for their attention ("Incredibly India", "Amazing Thailand", "Malaysia Truly Asia"). Well using Filipino, instead of English, sorry to say, just doesn't make sense. Generally, no one, outside of the Philippines, knows Filipino (the language) or Tagalog (the dialect) on which the language was based on.

I personally feel that it sounds like a morning show. Ayan, na-free advertising pa tuloy ang Umagang Kay Ganda sa marketing slogan na yan! haha. Seriously, it sounds show-bizzy, if there is such a word. It's just so uninspiring (or uninspired?).

I understand that there was considerable research poured into this branding, and Sec. Lim says when they tested it w/ some foreigners, the latter liked it. I am open-minded enough to accept that there may be truth to that, bec. foreigners just have different taste from us. I mean this is why despite many people carping about how outdated DOT's marketing efforts are bec. they still showcase our native dances during marketing efforts abroad, well the foreigners just love it. We might think it's baduy or unsophisticated to use this tack, but well, so far it's still been working. Well, the jury is still out that slogan.

Although Sec. Lim is correct in saying that even countries like Spain uses its own language for its logo i.e. "España" (created by the late Joan Miro, btw), I'd like to point out that its marketing campaign is in English. This year, it just launched its "I need Spain" campaign.

And of course, there was the brouhaha over the new web site (www.beautifulpilipinas.com) that opened up wonderfully to the images of the activities one could engage in the Philippines. Unfortunately, the content was poorly written, with run-on sentences that didn't make any sense, an overly romanticized description of some destinations, and just really grammatically-challenged sentences. According to Usec. Enteng Romano, who was in charge of the project, they just basically gave a "facelift" to the old tourism web site, but didn't change the content w/c came from various DOT-administered sites, in answer to charges of plagiarism.

Also, the URL address was discovered as being quite similar to a porn site, www.beautifulfilipinas.com. Tut-tut people, let's not go there. Stay with me first ;p

But it was disheartening to hear his explanation bec. Romano was hired specifically for his new media skills. During the election period, it was his group which came out with all those clever online campaigns for Noynoy Aquino. What happened? Well it was a rush job pure and simple. To be fair, at least DOT took down the site immediately. But the damage has been done. Did I hear someone out there say, "Haste makes waste".

Look, I have no doubt that Sec. Lim and U/Sec Romano's hearts are in the right place. Based on the few interviews I've had with them since they assumed office, I know they mean well and have put the country's interest before their own. But this slogan just leaves much to be desired. I hope they consider improving it.

Check out Ivan Henares' views on the rebranding effort here and also that of Anton Diaz here.

Btw, I just want to point out that the branding project didn't cost P100 million as some have alleged, and will not go all to Campaigns & Grey. Apparently, this story in GMA.TV caused the confusion (no fault of the GMA guys), which talks about the budget earmarked for social marketing next year. The PKG branding effort itself cost "less than a million pesos," according to U/Sec. Romano. (Pls read my BusinessMirror story below on the issue.) DOT is still open to suggestions about the rebranding, so if I were you, send them your great ideas now.

* * * *

DOT launches new campaign

THE Department of Tourism (DOT) launched its new marketing slogan Monday night, anchored on the beautiful destinations of the Philippines, and the many activities tourists can engage in when visiting the country.

However, less than the 24 hours after the “Pilipinas Kay Ganda” brand was launched, its accompanying web site (http://beautifulpilipinas.com) was shut down by the DOT due to accusations of publishing plagiarized content.

On the #helpDOT discussion on Twitter, it was also pointed out that the web site’s URL was similar to a porn site’s URL (http://beautifulfilipinas.com).


(Screen grab courtesy of Carlo Ople)

The new logo uses splashy tropical colors in red, green, blue and aqua for the word “Pilipinas,” with the photo of a tarsier to represent the first “i.” The letter “L” is shaped like the trunk of a coconut, and the dot above the third letter “i” is a playful yellow sun. Underneath the “kay ganda!” phrase are two aqua squiggly lines representing the waves on a sea. Beside it in tiny letters is an instruction of how to pronounce “ganda” and what it means in English.

In an e-mail to the BusinessMirror, Tourism Secretary Alberto Lim said the new slogan wants to convey “what else, the beauty of the Philippines! In surveys conducted among visitors from different nationalities, the top choice of visitors of what attracts them to the Philippines is the warmth of the people and the beauty of our land and sea. So instead of doing the same as the [other countries] by use of an adjective like ‘amazing’ or ‘incredible’ or ‘your’ before the name of the country, we chose to make an exclamatory remark ‘Kay ganda!’ after Pilipinas. Then in smaller print we give a pronunciation code and an explanation (So beautiful! or Kirei desu!) in the language of the target market.”

Prior to Monday evening’s official launch of the new marketing slogan/branding at the Oceana, San Miguel by the Bay, at the Mall of Asia before tourism stakeholders, bloggers and some members of the hotel and restaurant industry already questioned why the new slogan was in the Filipino language.

President Aquino in a statement last week in Yokohama already announced the new slogan would “reinvigorate” the country’s tourism campaign, replacing the WOW Philippines slogan. That branding was adopted some nine years ago under the term of then Tourism secretary Richard Gordon.

The Philippines’ image abroad suffered a setback after the botched rescue attempt of Hong Kong tourists on August 23, as well as the recent travel advisories by the US, the UK, Canada, Australia, France and New Zealand warning its citizens not to travel to the Philippines due to terrorist threats.

Lim explained: “Some countries use their own language in promoting their country, e.g., España, Polska, etc. Moreover, in Europe, the Philippines is known as Filipinas, or Philippinen or something else. So why not use Pilipinas? The driving reason for using Filipino is that we are compelled to do it differently than our neighbors because they can outspend us by 15 to 20 times. If we do not differentiate, we will be drowned out by their greater ability to repeat their messages. Besides, in some interviews I recently had with a few English tour operators, they said using our own language appeals to their high-value market, which wants to learn about the culture of the places they visit. When they come here, they want to greet or thank us in our language.”

Lim stressed that the branding was still in its “conceptualization stage” and was shown to tourism stakeholders. “It is not yet final but we would appreciate support for it. The actual execution will still be bidded out where ad agencies can participate. We will go throughout the regular government procurement processes.”

The Philippines’ branding—logo, slogan and research—cost “less than a million pesos, a friendly rate,” according to Tourism Undersecretary Vicente Romano III, who handles planning and promotions.

Advertising giant Campaigns & Grey undertook the branding project.

“[The branding] underwent a rigorous process, it was not only us at the DOT which conceptualized that,” he pointed out partly in English.

Yolanda Ong, a supporter of President Aquino’s electoral campaign, heads Campaigns & Grey, which produced the pre-campaign TV commercials called “30 seconds with Noynoy.”

This is not the first project of the advertising firm with the DOT, however. In March 2009 it snagged the medical tourism campaign undertaken by DOT agency Philippine Convention and Visitors Corp.

On the new web site, Romano admitted that the deluge of negative feedback and comments forced the DOT to close it down in the meantime. A few hours after the launch, #helpDOT on Twitter engaged various tweeters in a discussion on how to improve the slogan and the web site. Some felt that the new slogan sounded too “showbiz,” while some accused the site creator of publishing content “copy and pasted” from other sources, and that its URL address was similar to a porn site’s web address.

Several tabs on new site also linked to the old DOT web site whose first page carries a photo of Secretary Lim and a brief message to the industry about his plans.

“We decided to put it down first due to the comments we received. Basically, it was just a face-lift of the old [DOT] site,” Romano said. He added that a new URL address will be chosen, the content would be cleaned up and a new site should be up in three weeks.

He explained that the content in the new site “came from the different tourism web sites the DOT had been administering. This is still a work in progress, and it was just an interim site that we rushed in time for [Tuesday] night’s launch of the new slogan. We just wanted to change the look first but not the content [which was sourced from DOT’s other sites].”

Other sites administered by the DOT are Experience Philippines, Visit My Philippines and WOW Philippines. There are other sites as well administered by the DOT’s tourism attachés in their host countries.

Romano said it was the hope of the DOT to just fuse all these web sites into one general web site, which will be helpful to tourists.

Internet marketing consultant Carlo Ople said he was also puzzled by the use of the Filipino language.

“This is a bit weird, since the target market is obviously the segment that can’t understand our language. Also it might put off all the other local dialects being used here like Cebuano, etc.”

But Ople said he liked how the first images seen when visitors clicked the site which “is the vibrant and fun images showcasing what the Philippines is all about.”

On his web site newmedia.com, Ople also pointed out, though, that the logo was too small to be seen and that the DOT needed to get a “language consultant” because of the content’s wrong grammar.

Romano said the interim web site was made by BCD Pinpoint, a company “doing our Pinoy homecoming campaign, which includes video production and several balikbayan sites. I just requested them to give a face-lift to our old web site. We are humble enough to accept the comments and we’ve taken the site down.”

(UPDATE) : According to its web site, BCD Pinpoint was founded by one Dickie Soriano and has received a number of awards of its direct marketing projects. Its clients include Lufthansa, San Miguel Foods, Ateneo de Manila, to name a few.